Custom Jewelry DIY: Frequently Asked Questions

Account Management

1. How do I create an account on Custom Jewelry DIY?

To start your personalized jewelry journey, click "Sign Up" in the top right corner of our website. Enter your email address, create a secure password, and follow the prompts. Once registered, you can browse our extensive collection, design custom pieces, track orders, and save your favorite labradorite jewelry designs.

2. I forgot my password. How can I reset it?

Click the "Forgot Password?" link on the login page and enter your email address. We'll send you a secure link to reset your password. Check your spam folder if you don't see the email in your inbox.

3. How do I update my account information?

Log in and navigate to "Account Settings" to update your personal information, shipping address, and communication preferences. Remember to save your changes before exiting.

4.Can I delete my Custom Jewelry DIY account? To delete your account, please email services@customjewelrydiy.com. Note that this action is permanent and will remove all your data, including custom jewelry designs and order history.

5.How do I view my order history?

Access your "Order History" section after logging in to view all past orders, their statuses, and track your custom jewelry pieces.

Custom Jewelry Orders

1. How do I place a custom jewelry order?

Browse our labradorite collection or start with a blank canvas. Select your preferred gemstone, choose your jewelry type (ring, necklace, earrings, or bracelet), and customize materials like 925 silver or stainless steel. Add to cart and proceed to checkout.

2.Can I modify my custom jewelry order after placing it? Contact services@customjewelrydiy.com immediately for any changes. Modifications are possible before the crafting process begins. Once our artisans start creating your piece, changes may not be feasible.

3. How can I track my custom jewelry order? You'll receive a tracking number via email once your handcrafted piece ships. Track your package through your account or the carrier's website.

4. Why is my custom jewelry order still "Processing"?

Custom pieces typically take 2-4 weeks to craft. If your order has been processing longer than expected, contact our support team for an update on your unique creation.

4. What if my custom jewelry doesn't meet my expectations?

We stand behind our craftsmanship. If you're not satisfied, contact us within 7 days of receipt. We'll work with you to adjust the design or offer a replacement.

Payment and Security

1. What payment methods do you accept for custom jewelry?

We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options for your convenience.

2. Is it safe to use my credit card on your custom jewelry website?

Absolutely. We use SSL encryption to protect your payment information, ensuring your details are secure when ordering your personalized jewelry.

3. Can I pay in my local currency for custom jewelry?

 Our website displays prices in various currencies. The final payment will be processed in your selected currency at checkout.

Shipping and Delivery

1. What shipping options do you offer for custom jewelry?

We provide standard and express shipping options. Delivery times for custom pieces may vary due to the crafting process.

2.How long does it take to receive my custom jewelry order?

Custom pieces typically take 2-4 weeks to craft, plus shipping time. Standard shipping usually takes 7-14 business days, while express shipping is 3-7 business days.

3.Do you ship custom jewelry internationally?

Yes, we ship our handcrafted jewelry globally. Shipping costs and delivery times vary based on location.

4. Will I have to pay customs duties on my custom jewelry order?

Depending on your country's regulations, you may be responsible for customs duties, taxes, and fees upon delivery. These are not included in our prices.

5. What if my custom jewelry is lost or damaged during shipping?

 Contact us immediately at services@customjewelrydiy.com. We'll work with the shipping carrier to resolve the issue and ensure you receive your unique piece.

6.For any other questions about our custom labradorite jewelry, design process, or gemstone selection, please don't hesitate to contact our expert team.

Designs & Services

1. Do you offer personalization and engravings?

Yes! We specialize in creating personalized labradorite jewelry that reflects your unique style. From custom-designed rings to engraved pendants, our skilled artisans in Yiwu, China, can bring your vision to life.

For more information about our personalization options, visit our website or speak with one of our Custom Jewelry Experts online.

2. Do you offer custom design?

Absolutely! Our expert artisans are ready to help you create the labradorite jewelry of your dreams. Whether you're looking for a one-of-a-kind engagement ring or want to reimagine a vintage piece, we'll guide you through the process.

To get started with your custom design:Use our online design tool Email us at services@customjewelrydiy.com Schedule a virtual consultation with our design team.

3. Do you offer protection plans?

We offer a satisfaction guarantee on all our custom-made labradorite jewelry. If you're not completely satisfied with your piece, contact us within 7 days of receipt, and we'll work with you to adjust the design or offer a replacement.

4. How can I start a service or repair?

For any service or repair needs, please contact our customer service team at services@customjewelrydiy.com. We'll guide you through the process and ensure your cherished piece is restored to its original beauty.

5. Do you offer cleaning & care instructions?

While we don't offer in-house cleaning services, we provide detailed care instructions with each purchase to help you maintain your labradorite jewelry's beauty at home. For professional cleaning, we recommend visiting a local jeweler.

6. Do you offer appraisals?

We provide a detailed description and valuation of your custom-made labradorite jewelry with each purchase. This information can be used for insurance purposes. For official appraisals, we recommend consulting a certified gemologist in your area.

7. Do you offer gemstone testing?

We take gemstone integrity very seriously. Each labradorite stone used in our jewelry is carefully selected and verified for authenticity before crafting. If you have any concerns about your gemstone, please contact our customer service team.

8. Do you offer trade-ins and upgrades?

While we don't offer a formal trade-in program, we're always happy to work with returning customers on creating new custom pieces. If you're looking to upgrade your existing labradorite jewelry, contact us to discuss options for incorporating elements from your current piece into a new design.

9. Can I modify an existing design from your collection?

 Absolutely! We're happy to modify any of our existing designs to suit your preferences. Whether you want to change the setting, add engraving, or alter the stone size, our team can accommodate your requests to create a piece that's uniquely yours.

10. How long does it take to receive a custom-designed piece?

 Custom labradorite jewelry typically takes 2-4 weeks from design approval to delivery, depending on the complexity of the design. We'll keep you updated throughout the process and provide an estimated completion date when you place your order.