Terms of Use

Introduction

Welcome to Custom Jewelry DIY! At Custom Jewelry DIY, we are passionate about creating unique and beautiful jewelry pieces that allow you to express your individuality. Our website offers a wide range of handmade jewelry products, as well as a platform for users to engage with our brand and community. These Terms of Use are designed to ensure a safe and enjoyable experience for all users. By accessing or using our website or services, you agree to be bound by these terms. Please take a moment to read through them carefully.

User Accounts & Security

Account Creation

To create an account on our website, you must be at least 18 years old (or the legal age of majority in your jurisdiction). This is to ensure that our users are legally capable of entering into agreements and using our services responsibly. When creating an account, you must provide a valid email address. This email address will be used for communication regarding your orders, account updates, and promotional offers. We may also use it to send you important notifications about changes to our terms and policies.

User Content

We encourage our users to actively participate in our community by submitting content such as product reviews and forum posts. User-generated content adds value to our website and helps other customers make informed decisions. However, we have certain guidelines in place to ensure that the content submitted is appropriate and beneficial.

We prohibit submissions that are illegal, harmful, or offensive. This includes but is not limited to content that is discriminatory, defamatory, pornographic, or violates any intellectual property rights. If we determine that a user has submitted inappropriate content, we reserve the right to remove it without notice and take appropriate action, which may include suspending or terminating the user's account.

You retain ownership of any user-generated content you submit. However, by submitting it, you grant us a non-exclusive license to use and display the content on our website. This license allows us to showcase your reviews, posts, and other contributions to enhance the user experience and promote our products and services. We may also use your content in marketing materials, social media posts, or other promotional activities, but we will always attribute the content to you unless you request otherwise.

Product Information & Orders

Accuracy of Descriptions

We take great pride in the quality and craftsmanship of our jewelry products. To help you make an informed decision, we strive for accuracy in our product descriptions and images. However, please note that due to the handmade nature of our products, slight variations may occur. Each piece is unique, and there may be minor differences in color, size, or design. We do our best to represent our products accurately, but we cannot guarantee that the actual product will be exactly as pictured or described.

Pricing

Our prices are subject to change without notice. The prices of our products are determined by various factors, including the cost of materials, labor, and market conditions. We reserve the right to adjust prices at any time to reflect these changes. While we make every effort to keep our prices competitive, we cannot guarantee that they will remain the same. If you have placed an order and the price of a product changes before it is shipped, we will honor the original price. However, if there is an error in pricing, we reserve the right to correct it and notify you of the correct price. If you choose not to proceed with the order at the corrected price, we will cancel the order and issue a refund.

Order Processing & Fulfillment

Once you have placed an order, we will process it as soon as possible. Our goal is to ensure that your order is shipped promptly and that you receive your jewelry in a timely manner. However, please note that estimated delivery times depend on shipping methods and locations. We offer various shipping options to meet your needs, and the delivery time will vary depending on the option you choose. We will provide you with tracking information so that you can monitor the progress of your shipment.

In the event of unforeseen circumstances such as supply chain disruptions, natural disasters, or other events beyond our control, there may be delays in processing and fulfilling your order. We will do our best to communicate any delays to you and keep you informed of the status of your order. If you have any questions or concerns about your order, please contact our customer service team, and we will do our best to assist you.

Intellectual Property

Website Content

All content on our website, including designs, logos, and text, is protected by copyright laws and other intellectual property regulations. This content is the property of Custom Jewelry DIY or our licensors and may not be used without our prior written permission. You may not copy, reproduce, distribute, or modify any of the content on our website for any commercial or non-commercial purpose.

Customer Submissions

By submitting content to us, you grant us a non-exclusive license to use and display the content on our website. As mentioned earlier, this license allows us to showcase your reviews, posts, and other contributions to enhance the user experience and promote our products and services. We may also use your content in marketing materials, social media posts, or other promotional activities, but we will always attribute the content to you unless you request otherwise.

Trademarks

Our brand names and logos are registered trademarks. Unauthorized use of these marks without prior written permission is not allowed. This includes using our trademarks in a way that is likely to cause confusion or mislead consumers. We take our trademarks seriously and will take legal action against any unauthorized use.

Disclaimers & Limitation of Liability

Disclaimer of Warranties

The website and services operate "as is" without any warranties (express or implied). We do not guarantee that the website will be free from errors, viruses, or other harmful components. We also do not guarantee that the website will be available at all times or that it will meet your specific needs. While we take reasonable measures to ensure the accuracy and reliability of the information on our website, we cannot guarantee its completeness or timeliness.

Limitation of Liability

We limit our liability for damages arising from the website or products, including indirect, incidental, or consequential damages. This means that we will not be liable for any loss of business, loss of profits, or other commercial losses that you may incur as a result of using our website or purchasing our products. We will also not be liable for any damages caused by third parties, such as shipping carriers or payment processors.

Damages Exclusions

We shall not be liable for lost profits, loss of business, or other commercial losses. In addition, we will not be liable for any damages that are not reasonably foreseeable or that result from your own negligence or misconduct. If you are dissatisfied with our website or services, your sole remedy is to discontinue using them.

Dispute Resolution

Governing Law

Disputes related to these terms and their interpretation are governed by and construed in accordance with the laws of Yiwu City, Zhejiang Province, China. By agreeing to these terms, you agree to submit to the jurisdiction of the courts in Yiwu City for the resolution of any disputes.

Dispute Resolution Process

Any disputes should be resolved through mediation and/or arbitration as agreed upon. In the event of a dispute, we encourage you to contact us first to attempt to resolve the issue amicably. If we are unable to resolve the dispute through negotiation, we may agree to participate in mediation or arbitration to reach a resolution. The specific process for mediation and arbitration will be determined on a case-by-case basis.

Miscellaneous

Severability

If any provision within these terms is found invalid or unenforceable, other provisions will remain in full force and effect. This means that if a particular term is found to be illegal or unenforceable, it will be severed from the rest of the terms, and the remaining terms will continue to be binding.

Entire Agreement

These updated Terms of Use constitute the complete agreement between you and Custom Jewelry DIY regarding website use and services. This agreement supersedes all prior agreements and understandings regarding the same subject matter. If there is any conflict between these terms and any other agreement or policy, these terms will prevail.

Social Media Presence

We maintain an active presence on various social media platforms to engage with our customers and share updates about our products and services. By following us on social media, you can stay up-to-date with the latest news, promotions, and product releases. You can also interact with us and other customers by leaving comments, sharing your experiences, and asking questions.

Our social media accounts are:

Facebook: [https://www.facebook.com/profile.php?id=61565334681041]

Pinterest: [https://www.pinterest.com/CustomJewelryDIY/]

Twitter: [https://x.com/CustomDIYJewels]

Instagram: [https://www.instagram.com/custom_jewelry_studio]

Please note that our social media platforms are subject to the terms and policies of the respective social media networks. We are not responsible for the content or activities of third parties on these platforms. While we strive to maintain a positive and engaging presence on social media, we cannot guarantee that all interactions will be positive or that we will be able to respond to every comment or message.

Data Protection

We take data protection seriously and adhere to all applicable laws and regulations concerning personal data. Your privacy is important to us, and we are committed to protecting your personal information. Please consult our Privacy Policy for detailed information on how we collect, use, and protect your data.

We may collect personal information such as your name, email address, shipping address, and payment information when you place an order or create an account. We use this information to process your orders, provide customer service, and send you promotional offers. We may also use your information to improve our website and services and to personalize your experience.

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. We use encryption technology to secure your data during transmission, and we store your data in secure servers. We also limit access to your personal information to authorized personnel only.

Business Continuity

In case of business disruptions or unforeseen events, we commit to making reasonable efforts to maintain service continuity. We understand that unexpected events can occur, such as natural disasters, power outages, or technical failures. In such cases, we will do our best to minimize the impact on our customers and resume normal operations as soon as possible.

We have contingency plans in place to ensure that we can continue to process orders, provide customer service, and maintain the security of your data. These plans may include alternative shipping methods, backup power sources, and redundant systems. However, we cannot guarantee that there will be no disruptions or delays in service.

Conclusion

Thank you for taking the time to read our Terms of Use. By using our website and services, you agree to be bound by these terms. If you have any questions or concerns about these terms, please contact our customer service team. We are always happy to help and answer any questions you may have.

At Custom Jewelry DIY, we are committed to providing you with a high-quality shopping experience and unique jewelry products. We look forward to serving you and helping you create beautiful jewelry pieces that reflect your personal style.