Return Policy - Custom Jewelry DIY

At Custom Jewelry DIY, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a return or exchange may be necessary, and we've created this policy to make the process as smooth as possible.

1. Standard Returns

• We offer a 30-day return policy for non-custom, non-personalized items.
• Items must be returned in their original, unworn condition with all tags and packaging intact.
• Refunds will be issued to the original payment method within 5-10 business days after we receive and process the return.

2. Custom and Personalized Items

• Due to their unique nature, custom-designed and personalized jewelry items are not eligible for return or exchange unless there is a manufacturing defect.
• If you receive a custom item with a defect, please contact us within 7 days of receipt for resolution.

3. Exchange Policy

• We offer exchanges for size adjustments or preference changes within 30 days of purchase for non-custom items.
• The item must be in its original, unworn condition.
• Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to our error.

4. Refund Process

• Once we receive and inspect your return, we will process the refund to your original payment method.
• The refund amount will include the purchase price of the item(s) but not the original shipping costs.

5. How to Initiate a Return or Exchange

• Please email our customer service team at services@customjewelrydiy.com to initiate a return or exchange.
• Include your order number and reason for the return/exchange in your email.
• We will provide you with return instructions and a return authorization number.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping method to ensure the safe return of your item.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt.
• We will cover the cost of return shipping for damaged or defective items and provide a replacement or full refund.

8. Sale Items

• Items purchased on sale are eligible for exchange or store credit only, unless otherwise stated at the time of purchase.

9. Wholesale Orders

• Special return terms may apply for wholesale orders. Please refer to your wholesale agreement or contact your account manager for details.

10. Gift Returns

• For gifts, we offer exchange or store credit to the gift recipient.
• The gift giver's original payment method will not be refunded.

11. International Returns

• International customers are responsible for all customs fees, duties, and taxes incurred during the return shipping process.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy. If you have any questions about our return policy, please don't hesitate to contact our customer service team.

At Custom Jewelry DIY, we're committed to your satisfaction and will work with you to resolve any issues with your purchase. We appreciate your business and thank you for choosing us for your jewelry needs.